FAQs | Naturepedic

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FAQs

From mattress materials to delivery details, find the information you need to shop with confidence.

Explore Frequently Asked Questions

Below you’ll find answers to all the questions we hear the most.

Can’t find the answer you’re looking for? Email us at cs@naturepedic.com or click the link below for more ways to get in touch.

\ \ Products, Materials, and Care](/content/pages/faqs#shopify-section-template--26026952524094__faq_accordion_LqQJha/index.html) \ \ Returns, Sleep Trials, and Warranty](/content/pages/faqs#shopify-section-template--26026952524094__faq_accordion_AJMmqk/index.html) \ \ Shipping, Delivery, and Setup](/content/pages/faqs#shopify-section-template--26026952524094__faq_accordion_gPJQkU/index.html) \ \ Offers, Financing, and Payment Options](/content/pages/faqs#shopify-section-template--26026952524094__faq_accordion_Hp39wy/index.html) \ \ About Naturepedic and Our Factory](/content/pages/faqs#shopify-section-template--26026952524094__faq_accordion_r3JVe4/index.html) \ \ Baby and Kids Sleep Safety](/content/pages/faqs#shopify-section-template--26026952524094__faq_accordion_VDkJmP/index.html)

Products, Materials, and Care

What is an organic mattress?

An organic mattress is primarily made with natural materials like cotton, wool, and latex instead of synthetic materials like polyurethane foam. Similar to organic produce, these materials are grown and processed without certain pesticides and harsh chemical treatments. To be considered organic, a mattress must meet strict standards and be verified by certifications like the Global Organic Textile Standard (GOTS), which requires that at least 95% of the fibers be organic.

What materials are used in Naturepedic mattresses?

Naturepedic mattresses are made with materials like organic cotton, organic wool, and organic latex, along with support components like steel coils and plant-based materials like PLA (made from non-GMO sugarcane) in certain models. These materials are carefully selected and certified to meet strict organic standards, offering a more natural alternative to conventional mattresses.

As much as possible, Naturepedic uses organic materials. There are some instances where we need to use synthetic materials like polyurethane, polypropylene, and polyester for performance requirements. However, all of our mattresses meet the GOTS standard, and you can view the full list of materials on each mattress page.

Can I put my mattress on the floor?

We do not recommend placing your mattress directly on the floor. Doing so can block airflow, trap moisture, and increase exposure to dust and allergens. It may also void your warranty. For proper support, comfort, and longevity, we recommend using a supportive foundation or bed frame. Learn more on the blog: Can You Put a Mattress on the Floor?

Do Naturepedic mattresses contain polyurethane foam, flame retardants, or fiberglass?

No, Naturepedic mattresses do not ever contain flame retardant chemicals or fiberglass. Instead, they are designed to meet federal flammability standards using materials like organic wool, avoiding the need for added chemicals or fiberglass.

Naturepedic mattresses also do not ever contain polyurethane foam. This includes polyurethane foam derivatives such as memory foam, “eco” foam, and “soy” foam. Naturepedic instead uses materials like organic cotton, wool, latex, and coils for comfort and support.

What causes a “new mattress smell”?

A slight smell when you first unbox your Naturepedic mattress is normal and not the typical “new mattress smell” associated with VOC off-gassing. Instead, it comes from the natural scent of materials like organic wool and latex. Because Naturepedic avoids fragrances, bleaches, and other harsh chemicals, these natural odors aren’t masked. The scent is temporary and typically fades within a few weeks, and airing out your mattress can help it to dissipate more quickly.

Are Naturepedic mattresses good for allergies?

Yes, Naturepedic mattresses can be a good option for people with allergies because they are made with materials like organic cotton, wool, and latex that are naturally resistant to dust mites, mold, and other common allergens. These mattresses also avoid many synthetic materials and chemical additives that can trigger sensitivities. We also offer wool-free models ( EOS(wool-free)) and latex-free models ( EOS(latex-free) and Serenade) for sleepers with allergies to those materials.

What is the difference between latex and memory foam?

Latex and memory foam are both used for mattress comfort, but they feel and perform differently. Latex is more responsive and breathable, offering a buoyant feel with easier movement, while memory foam is slower to respond and contours closely to the body, creating a more “sinking” sensation. Memory foam is also a type of polyurethane foam, whereas latex, especially organic latex, is derived from the sap of rubber trees.

How do I choose the right mattress firmness?

Choosing the right mattress firmness depends on your sleep position, body weight, and comfort preference. Side sleepers often prefer softer surfaces for pressure relief, while back and stomach sleepers typically need a firmer feel for support and alignment. In general, lighter sleepers may find softer mattresses more comfortable, while heavier sleepers may benefit from firmer options that prevent sinking too deeply. Learn more on the blog: How to Choose the Ideal Mattress Firmness for You

How long do Naturepedic mattresses last?

Naturepedic mattresses are designed to last longer than many conventional mattresses, especially with proper care and support. While most mattresses last about 7 to 10 years, high-quality materials like latex and durable coil systems can extend their lifespan. Naturepedic mattresses are also backed by warranties of up to 25 years. Learn more on the blog: 5 Signs It’s Time to Replace Your Mattress

Can I flip or rotate my Naturepedic mattress?

Most Naturepedic mattresses are designed to be one-sided and should not be flipped. However, rotating your mattress 180 degrees every few months can help promote even wear and extend its lifespan. Some models, like two-stage crib mattresses or the 2-in-1 Organic Kids Mattress, are designed to be flipped for different comfort levels as your child grows.

Do I need a mattress protector?

A mattress protector is not required, but it’s highly recommended to help protect your mattress from spills, sweat, stains, and everyday wear. It acts as a barrier that keeps moisture, dirt, and allergens from getting into the mattress, which can help to extend its lifespan and keep your sleep space clean.

How do I clean my mattress?

To clean your mattress, start by vacuuming the surface to remove dust and debris, then spot clean stains with a mild detergent and water, avoiding excess moisture. Let the mattress air dry completely before using it again. Using a mattress protector can help to prevent future stains and make ongoing care easier. Learn more on the blog: How to Clean Your Mattress

How do I choose the right Naturepedic pillow for side sleeping?

To choose the right Naturepedic pillow for side sleeping, look for a pillow with enough loft and support to keep your head, neck, and spine aligned. Options like the Organic Side Sleeper Pillow or Adjustable Organic Latex Pillow are designed to fill the space between your shoulder and head, which can help to reduce strain and improve comfort.

Are your pillows adjustable?

Yes, some Naturepedic pillows are adjustable. Models like the Adjustable Organic Latex Pillow and Organic Side Sleeper Pillow allow you to add or remove fill to customize the loft and firmness to your preference. Other pillow styles are designed with a set feel, so adjustability depends on the specific model you choose.

Returns, Sleep Trials, and Warranty

How do I cancel my order?

To cancel an order, email us as soon as possible at cs@naturepedic.com with your order number, the item(s) you’d like to cancel, and the reason for the cancellation. You can also call us directly at 1-800-917-3342. Because most of our mattresses are made to order, canceling before production begins is the easiest path — so the sooner you reach out, the better.

How does the sleep trial work?

Naturepedic offers a 100-night sleep trial, so you can try your mattress at home and decide if it’s right for you. You’ll need to keep the mattress for at least 30 nights to allow for a break-in period, then you can return it for a refund through the next 70 days if it’s not a good fit. Some models also allow comfort layer swaps during the trial, so you can adjust the feel instead of returning the entire mattress. Learn more: Returns and Exchanges.

Why do I have to wait 30 days before I can start a return?

You’re asked to wait 30 days before starting a return to give your body time to adjust to a new mattress. It can take a few weeks for your muscles and joints to adapt to a different level of support and for the materials to fully break in. This adjustment period helps to ensure that you are able to make an informed decision about your comfort and sleep quality. Learn more: Returns and Exchanges.

What is your return and exchange policy?

Naturepedic’s return and exchange policy is designed to give you flexibility while you find the right fit. Most mattresses and bed bases come with a 100-night sleep trial, during which you can return your mattress for a full refund or, in some cases, exchange comfort layers to adjust the feel. You’ll need to keep the mattress for at least 30 nights before starting a return, and there are no restocking or return shipping fees.

Pillows, toppers, and bassinet mattresses come with a 30-day sleep trial, and all other bedding and lifestyle products can be returned in their original packaging within 30 days for a full refund. Select furniture and clearance items are final sale. Learn more: Returns and Exchanges.

How do I initiate a return?

To start a return, email us at cs@naturepedic.com with your order number, the item(s) you’d like to return, and a brief description of why you’re returning. A member of our team will guide you through the next steps, including arranging a pickup if needed — pickup is generally available even for full-size mattresses. You can also reach us by phone at 1-800-917-3342. If you purchased from an authorized retailer, please contact them directly, as their return process may differ. Learn more: Returns and Exchanges.

How long does it take to receive a refund?

Once your return is processed, refunds are typically issued back to your original payment method within a few business days. The exact timing can vary depending on your bank or credit card provider, but most customers see the refund within one billing cycle after it’s been approved. Learn more: Returns and Exchanges.

What condition does the mattress need to be in for a return?

Our mattress sleep trials are risk-free, so you can return your mattress during the trial period even if it has been used. We understand normal use is part of trying a mattress at home, and our team will work with you to coordinate a return or donation when possible. Learn more: Returns and Exchanges.

Are there any items that are final sale?

Some items may be final sale and not eligible for returns, depending on the product category. While all mattresses come with a risk-free sleep trial, furniture, clearance items, and certain special purchases may not be returnable. Return eligibility can vary, so it’s best to check the specific product details or contact our team before purchasing. Learn more: Returns and Exchanges.

What do you do with returned items?

Whenever possible, we work to donate returned mattresses to local charities or find ways to keep them out of landfills. Because mattresses cannot be resold once used, we focus on responsible disposal, reuse options, and adaptable designs that help to reduce returns as part of our broader sustainability efforts. Learn more: Returns and Exchanges.

How do I register my mattress for warranty coverage?

You can register your Naturepedic mattress or other products online by visiting our registration page. You’ll need the date code from the law tag on your mattress and your proof of purchase. We recommend registering soon after delivery to ensure your warranty coverage is documented. If you run into any issues, contact us at cs@naturepedic.com or 1-800-917-3342. Learn more: Warranty Information.

How do I submit a warranty claim?

To submit a warranty claim, contact our customer support team with your order information, a description of the issue, and photos if applicable. Our team will review your claim and guide you through the next steps, which may include repair or replacement depending on the situation. Learn more: Warranty Information.

What does the warranty cover?

Our warranties cover defects in materials and workmanship, such as issues with the mattress structure, seams, or components that affect performance. They generally do not cover normal wear and tear, misuse, or damage caused by improper support or care. Coverage details can vary by product, so we recommend reviewing the specific warranty information for your product, which can be found here: Warranty Information.

What is not covered under the warranty?

Our warranty does not cover normal wear and tear, comfort preferences, or damage caused by misuse, improper support, or inadequate care. This includes stains, burns, cuts, or impressions that do not meet the warranty criteria. Coverage details can vary by product, so we recommend reviewing your specific warranty for full exclusions, which can be found here: Warranty Information.

Can I transfer my warranty?

No, our warranty is non-transferable and applies only to the original purchaser. It is valid for the person who bought the product and cannot be transferred if the mattress is sold or given to someone else. Learn more: Warranty Information.

How does the EOS layer swap program work?

The EOS Layer Swap Program allows you to adjust the feel of your mattress by exchanging individual comfort layers instead of replacing the entire mattress. During the sleep trial, you can request a different firmness level, and we’ll send new layers for you to swap at home. If you are past the 100-day window, no worries – you can purchase additional layers any time to fine-tune your comfort and support without starting over. Learn more: Layer Swap.

Shipping, Delivery, and Setup

How long does shipping take?

Shipping times vary depending on the product and your location, but most Naturepedic orders ship within seven business days and arrive within one week of shipping. Our mattresses are made to order, which can add a bit of production time, and during sale periods, processing and delivery may take longer. We recommend checking the estimated delivery timeline on the product page before you order. Learn more: Shipping and Delivery.

What courier service is used to ship my order?

We ship orders using a variety of trusted carriers depending on the size of the item and your location. Smaller items typically ship via standard carriers like UPS or FedEx, while larger items like dressers or certain Halcyon models may ship via freight carriers. You’ll receive tracking information once your order ships so you can follow its delivery. Learn more: Shipping and Delivery.

Has my order shipped yet?

You’ll receive a shipping confirmation email with tracking information as soon as your order ships. If you haven’t received this email yet, your order is likely still being processed. You can also contact our customer support team for an update on your order status.

I didn’t receive a confirmation email after placing my order. What should I do?

First, check your spam or junk folder — confirmation emails sometimes land there. If it’s not there, your order may not have gone through. You can check whether your order was placed by looking for a pending charge on your payment method. If you’re still unsure, email us at cs@naturepedic.com or call 800-917-3342 and we can confirm your order status right away.

How do I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use that number to track your package directly on the carrier’s website (FedEx or UPS for most orders). If you haven’t received a tracking email and your order has passed the expected processing window, please contact our customer support team and we can look into it for you. Learn more: Shipping and Delivery.

Can I get my order expedited?

Because most of our mattresses are made to order and require production time before shipping, we do not offer expedited shipping. Once your order has shipped, it travels via standard carriers like FedEx or UPS, and delivery timelines depend on location. You can contact our customer support team for more information or learn more here: Shipping and Delivery.

Can I delay delivery or request a specific ship date?

Yes. If you need your order to ship after a certain date, please place your order by phone so we can note a “deliver after” date on your order. Please note that we can accommodate a requested ship window, but an exact delivery date cannot be guaranteed. To arrange this, contact our customer support team. Learn more: Shipping and Delivery.

Do you offer white glove delivery?

Yes, we offer in-home setup as an optional service on select orders. This service includes in-home setup, where a delivery team brings your mattress into your room, sets it up, and may remove your old mattress if selected. Standard shipping is still the default, so in-home setup is an upgrade available for added convenience. Learn more: Shipping and Delivery.

Will you remove my old mattress?

Old mattress removal is available with in-home setup on select orders. If you choose this service, the delivery team can remove your old mattress during setup. This option is not included with standard shipping, so removal must be selected in advance where available. Learn more: Shipping and Delivery.

Do you ship internationally?

Naturepedic primarily ships within the United States, but we can ship to Canada (with some exclusions). International shipping outside of North America is not offered. Learn more: Shipping and Delivery.

How long can I leave the mattress in the box?

It’s best to unbox your Naturepedic mattress as soon as possible, but if needed, it can remain in the box for a short period. We recommend not keeping it compressed for more than 60 days, as extended compression can affect how the materials expand and perform over time.

How heavy is the mattress?

The weight of a Naturepedic mattress varies by model and size; adult and kids mattresses can range anywhere from about 50 to 300 pounds. For example, a twin kids mattress may weigh around 50 to 70 pounds, while a queen can be closer to 200 pounds. Some models, like the EOS, ship in multiple boxes with individual components weighing about 30 to 55 pounds each for easier setup. For the most accurate information, check the specifications for the specific model you are looking at.

Can one person set it up?

Yes, one person can usually set up a Naturepedic mattress, but it depends on the model and your comfort with lifting. Most mattresses arrive compressed and roll-packed for easier handling and setup. However, because the boxes and materials can be heavy, especially for larger sizes, having a second person can make the process easier and safer.

What happens if my order arrives damaged?

If your order arrives damaged, please contact our customer support team as soon as possible with your order details and photos of the damage. We’ll review the issue and work with you to resolve it quickly, which may include sending a replacement or arranging a return if needed.

Why is so much plastic used to pack my order?

We’re actively working to reduce the amount of plastic in our packaging, but some is still necessary to make sure your order arrives clean, dry, and undamaged. In 2023, we introduced a Kraft paper roll-packing system that allows us to wrap our mattresses and comfort layers in fully recyclable paper instead of plastic, which has helped us significantly cut back on plastic use across our operations.

That being said, certain components, like protective liners used during shipping, still rely on plastic. These materials help to prevent damage while your order is in transit, especially for larger items like mattresses that travel long distances. We’re continually working toward more low-impact packaging options wherever possible, without compromising the quality and condition of your products when they arrive.

Do I need to air out my mattress?

No, you don’t need to air out your mattress before using it, but you can if you’d like to. Naturepedic mattresses are made without materials that typically cause strong “off-gassing” odors. However, some customers may notice a scent from materials like organic latex or wool when first unwrapped. This is temporary and should fade quickly, but you can let your mattress breathe for a few hours in a well-ventilated room. Opening windows or running a fan can help speed things along, too.

Offers, Financing, and Payment Options

Do you offer discounts?

Yes, we do offer discounts throughout the year. Naturepedic typically runs sitewide sales during major holidays like Memorial Day, Labor Day, and Earth Day, often with savings around 15-20% off and occasional bundle offers like free pillows with a mattress. You can also sign up for our emails below to receive exclusive offers and early access to sales.

Do you offer a financing plan?

Yes, we offer financing through Affirm*. At checkout, you can choose to split your purchase into fixed monthly payments, subject to approval. For in-store purchases, we offer 0% deferred interest financing for 12 months through Synchrony Bank.

Are there financing options with no interest?

Yes, some financing options through Affirm may include no interest, depending on your eligibility and the plan you choose at checkout. Affirm offers a range of payment plans, and in some cases, qualified customers can select 0% APR financing*, while other plans may include interest based on credit and terms.

Will Affirm affect my credit score?

Using Affirm does not typically affect your credit score when you apply.* Affirm performs a soft credit check to determine eligibility, which does not impact your score. However, if you move forward with a financing plan, your payment behavior may be reported to credit bureaus. Making payments on time can help build credit, while missed payments could negatively affect your score.

Does financing affect my ability to return a product?

No, financing does not affect your ability to return a product. If you return an eligible item within the trial or return period, your refund will be processed, and any remaining balance with Affirm will be adjusted or canceled accordingly.

What methods of payment do you accept?

We accept a variety of payment methods to make checkout easy and convenient. This typically includes major credit cards like Visa, Mastercard, American Express, and Discover, as well as digital payment options such as Apple Pay, Venmo, and PayPal. We also offer financing through Affirm* if you prefer to pay over time.

Can I combine multiple Naturepedic coupons for a bigger discount?

No, Naturepedic coupons and promo codes typically cannot be combined. Most discounts are limited to one offer per order, so you’ll need to choose the promotion that provides the best value.

Do you offer a student, military, or healthcare worker discount?

We offer a 20% military discount and a 15% discount for first responders and healthcare workers. Our customer support team can assist you in placing your order.

At this time, we do not offer specific discounts for students. However, we regularly run sitewide promotions and seasonal sales that are available to all customers, which often provide significant savings.

Do you offer bundle discounts?

Yes, we occasionally offer bundle-style savings, but not in the traditional “set package” format. During select promotions, you may see offers like free pillows with a mattress purchase or discounted accessories when bought together. These limited-time deals are typically part of our sitewide sales rather than permanent bundle pricing.

Do you offer price adjustments if an item goes on sale?

We do not offer price adjustments if an item goes on sale after your purchase. Sale prices and promotions are time-limited and may change without notice, so we recommend taking advantage of current offers at the time of purchase.

Do you sell gift cards?

Naturepedic does not currently offer traditional gift cards directly, however, you may be able to use third-party options that function like flexible gift cards for use at Naturepedic retailers.

When is the best time to buy a mattress?

The best time to buy a mattress is during major holiday sales like Memorial Day, Labor Day, Black Friday, and Presidents Day, when discounts and promotions are most common. However, if you need a new mattress for comfort or support, it’s best to buy when you need it rather than waiting for a sale. Learn more on the blog: When Is the Best Time to Buy a Mattress?

Do you offer a trade discount for designers or industry professionals?

Yes, we offer a trade program for designers and industry professionals. Qualified members can join our designer program to receive exclusive pricing, support, and access to Naturepedic products for client projects. To apply, you can submit your information through our trade program page, where eligibility and benefits are outlined. Learn more: Designer Program.

Can I use multiple payment methods for one purchase?

Online orders are limited to one payment method at checkout. However, if you need to split a payment across multiple cards or combine a gift card with another form of payment, our customer support team can assist you with this over the phone.

About Naturepedic and Our Factory

Why are organic mattresses more expensive?

Organic mattresses cost more because the materials, certifications, and construction methods all add real costs at every step of the process. Materials like organic cotton, organic wool, and organic latex are more expensive to grow and produce than cheap foams, non-organic crops, and plastics. They require more labor, lower-yield farming methods, and careful processing.

Certifications like the Global Organic Textile Standard (GOTS) and Global Organic Latex Standard (GOLS) also add to the price. Brands must go through third-party audits, maintain strict sourcing documentation, and meet ongoing environmental and social standards, all of which require testing and compliance costs.

These factors increase production costs, which is why organic mattresses typically come at a higher upfront price. Learn more on the blog: Why Are Organic Mattresses More Expensive?

Where are Naturepedic’s headquarters?

Naturepedic’s headquarters are located in Chagrin Falls, Ohio, just outside of Cleveland. The main office, factory, and Cleveland Organic Mattress and Bedding Store are at 16925 Park Circle Drive, Chagrin Falls, OH 44023.

What are your customer service hours?

Our customer service team is generally available Monday through Friday, 9:30 AM to 5:30 PM EST. For sales-related questions, we’re often available outside those hours, including on weekends. You can reach us by phone at 800-917-3342 or by email at cs@naturepedic.com.

I'm having trouble placing an order online. What should I do?

If you’re running into issues at checkout, try refreshing the page, clearing your browser cache, or switching to a different browser — this resolves most checkout issues. If the problem persists, you’re welcome to place your order over the phone by calling us at 800-917-3342, and our team will be happy to assist.

Do you have retail locations?

Yes, Naturepedic has retail locations across the U.S. and Canada where you can shop in person. To find a location near you, you can use the store locator.

Are Naturepedic products made in the USA?

Many Naturepedic products are made in the USA, using the best materials we can source from the U.S. and around the world. Key items like mattresses are handcrafted in Naturepedic’s certified organic factory in Chagrin Falls, Ohio, while other products, such as certain bedding and components, may be made internationally. For more information, check individual product listings.

Do you own your own factory?

Yes, Naturepedic owns and operates our own certified organic factory in Chagrin Falls, Ohio, where all of our mattresses and many of our accessories are handcrafted. This factory is fully certified to the Global Organic Textile Standard and allows us to oversee everything from materials to final construction, helping to ensure consistent quality and transparency throughout the manufacturing process.

What certifications does Naturepedic have?

Our certifications include the Global Organic Textile Standard for organic textiles and factory standards, the Global Organic Latex Standard for organic latex, and GREENGUARD Gold for low chemical emissions. Many products are also certified MADE SAFE® and EWG Verified, which screen for harmful substances, along with additional verifications like the Organic Content Standard (OCS) and UL validations for formaldehyde-free and non-detectable PFAS. Our full range of certifications can be found here: Certifications.

Can I see your certification numbers?

For certification details, including certification numbers, please check our Certifications page. Because some certifications apply to specific products, materials, or facilities, the exact numbers can vary. If you need details for a specific product, let us know and we’ll share the relevant documentation.

Are Naturepedic products tested for harmful substances?

Yes, Naturepedic products are tested for harmful substances through rigorous third-party certification programs. Certifications like GREENGUARD Gold include independent testing for chemical emissions such as VOCs and formaldehyde, while programs like MADE SAFE® and EWG Verified screen materials against extensive lists of potentially harmful substances, helping to ensure our products meet strict health and safety standards. Learn more here: Certifications.

How can I partner with Naturepedic?

There are a few ways to partner with Naturepedic, depending on your role and interests. If you’re a designer, architect, or industry professional, you can apply for the Naturepedic trade program, which was developed specifically for the interior design community and offers dedicated support and partnership opportunities. Naturepedic also works with retail partners, wellness professionals, and affiliates, so collaboration opportunities may extend beyond design depending on your business.

Do you use adhesives or glues in your mattresses?

No, we do not use adhesives or glues in our mattresses. Instead, we use thoughtful design and construction methods, such as heat-sealed coils, stitching, and other techniques to hold components together without the need for chemical adhesives.

Are your coils encased in organic materials?

It depends on the collection. In our Halcyon mattresses, coils are encased in organic cotton and sewn together, a more time-intensive process that uses premium materials and is reflected in the product’s price. In our other mattresses, coils are encased in a durable polypropylene fabric, which is allowed under the Global Organic Textile Standard as an accessory material when the mattress contains more than 95% organic fibers, as ours do. This material also allows us to heat-seal the coils, eliminating the need for glues or adhesives.

What does “Farm to Bed” mean?

“Farm to bed” refers to our approach of tracing materials from their origin all the way to your home. It means using thoughtfully sourced materials, like cotton grown on organic farms, and following them through every step of the process, from harvesting and processing to final construction in our factory – from the farm, to your bedroom. This level of visibility and control helps ensure consistent quality, responsible sourcing, and greater transparency about how our products are made. Learn more: Farm to Bed.

Can I add Naturepedic products to my registry?

Yes, you can add Naturepedic products to your registry! We partner with MyRegistry.com, which makes it easy to add products from our site to a universal baby or wedding registry. You can also find us on Amazon, Pottery Barn and Pottery Barn Kids, Babylist, Poppylist, and more, making it easy for the people you love to gift your baby the products you love. Learn more: Gift Registry.

Baby and Kids Sleep Safety

Are Naturepedic crib mattresses breathable?

Yes, Naturepedic crib mattresses are breathable. All of our crib mattresses allow for some natural airflow, as organic materials are naturally breathable. Models like the Breathable Organic Crib Mattress and the Breathable Ultra Organic Crib Mattress, however, come with an additional breathable layer that promotes increased airflow at the surface while still being waterproof and hygienic. Learn more about our breathable design on the blog: Understanding Breathable Crib Mattresses.

Do I need a breathable crib mattress?

No, you don’t need a breathable crib mattress, but some parents choose one for added peace of mind and convenience. All expert safe sleep guidelines focus on a firm, flat mattress with a snug fit, which all crib mattresses are designed to provide. Breathable designs are an added feature that can help to improve airflow at the surface and reduce heat buildup, but they are not required for safety or proven to improve it. Learn more on the blog: Do I Really Need a Breathable Crib Mattress?

Are your crib mattresses waterproof?

Yes, all of our crib mattresses are waterproof for your baby’s health and safety. We use a waterproof surface made by bonding an organic cotton fabric with a food-grade, non-GMO-sugarcane-derived coating, creating a durable, easy-to-clean barrier that helps to protect against spills, leaks, and accidents. This waterproofing is built directly into the mattress surface, so it won’t wash off or wear away over time.

Additionally, all of our crib mattress covers (our Breathable Cover, Quilted Cotton Protector, and Cotton Jersey Protector) are waterproof, because we believe it is essential to maintaining a healthy sleep space.

What firmness is safest for babies?

A firm mattress is the safest option for babies. AAP and CPSC infant sleep guidelines recommend a firm, flat sleep surface that does not conform to a baby’s head or body to reduce the risk of suffocation and allow for better airflow around the face. A good rule of thumb is if it feels comfy to you, it is way too soft for your baby.

All Naturepedic crib mattresses are designed to meet these safety standards, with firm support for infants, and many of our dual-stage options offer a slightly more cushioned side for toddlers for added comfort as they grow. Learn more: Safe Infant Sleep.

Do your mattresses meet CPSC guidelines?

Yes, our crib mattresses are designed to meet all applicable U.S. Consumer Product Safety Commission guidelines and federal safety standards. Crib mattresses sold in the U.S. are required to pass rigorous testing for factors like firmness, fit, durability, and construction to help reduce risks such as suffocation and entrapment. We design our crib mattresses to meet or exceed these requirements, including maintaining a firm, flat sleep surface and a snug fit within the crib, in line with current safety standards. Learn more: Safe Infant Sleep.

Do your mattresses follow AAP safe sleep recommendations?

Yes, our crib mattresses are designed to align with American Academy of Pediatrics safe sleep recommendations. The AAP recommends a firm, flat sleep surface in a safety-approved crib with only a fitted sheet, as soft or contoured surfaces can increase the risk of suffocation. Our crib mattresses are designed to meet these criteria, providing a firm, flat surface that does not indent under a baby’s weight and supports a safe sleep environment. Learn more: Safe Infant Sleep.

When should I flip the 2-stage crib mattress?

You can flip a 2-stage crib mattress when your baby transitions to the toddler stage, typically around 12 months or when they begin standing or showing increased mobility. The infant side is firmer to support safe sleep for babies, while the toddler side offers a bit more cushioning for growing bodies.

Can toddlers use the same mattress as infants?

Yes, toddlers can use the same mattress as infants. A firm crib mattress is still appropriate for the toddler years, so there is no need to switch to a different mattress. Some options, like our 2-stage crib mattresses, include a toddler side with slightly more cushioning for added comfort, but that is a comfort feature, not a requirement.

Are your mattresses free from flame retardants?

Yes, our mattresses are made without flame retardants. We meet all federal flammability standards without using flame-retardant chemicals, fiberglass, or added flame barriers, relying instead on thoughtfully selected materials and construction methods.

Are your products safe for babies with allergies or sensitivities?

Yes, our crib mattresses are designed with sensitivities in mind and are made without common allergens like latex, soy, coir, and wool. We also avoid materials such as flame retardants, vinyl/PVC, and phthalates, and all of our products are certified for low chemical emissions, helping to create a cleaner, more comfortable sleep environment for babies with allergies or sensitivities.

Do crib mattresses expire?

Crib mattresses don’t have a strict expiration date, but they should be replaced when they show signs of wear or no longer provide firm, even support. Over time, materials can break down, leading to soft spots, sagging, or a less consistent surface, which isn’t ideal for safe sleep. If the mattress still feels firm, flat, and supportive, it can continue to be used, but if you notice any changes in shape, support, or cleanliness, it’s a good idea to replace it.

How do I clean a crib mattress?

To clean your Naturepedic crib mattress, wipe the surface with a damp cloth and a mild soap, then let it air dry completely before putting bedding back on. Because our crib mattresses feature a built-in waterproof surface, messes stay on top, making cleanup quick and easy without soaking into the mattress. If your mattress comes with a Breathable Cover (our Breathable and Breathable Ultra models do), that is removable and machine washable with a waterproof backing, making cleanup even easier.

What sheets should I use with a crib mattress?

A fitted crib sheet that’s designed to match your mattress size and fits snugly with no loose fabric is all you need. We recommend choosing sheets made from breathable materials like organic cotton, which is soft, durable, and gentle on your baby’s skin. Our cotton sateen and cotton muslin fitted crib sheets are designed to securely hug the mattress, and are breathable for added parental peace of mind.

Can I lie on my baby’s crib mattress with them?

Crib mattresses are designed for infants, not adults, and are not intended to support adult weight. Lying on the mattress with your baby can compromise its firmness and fit within the crib, which are important for safe sleep. For safety, babies should sleep alone, on a firm, flat surface with only a fitted sheet. Learn more: Safe Infant Sleep.

Is there a weight limit for Naturepedic kids mattresses?

Our kids mattresses are built with durable support systems and can accommodate growing children over time. That being said, the weight limits depend on the exact model and size.

The weight limits for the Naturepedic 2-in-1 Organic Kids Mattress are as follows:

Twin: 125 lbs
Full: 200 lbs

The weight limits for the Verse Organic Mattress are as follows:

Twin: 325 lbs
Full: 450 lbs
Queen: 550 lbs

Learn more by checking the individual product listing, or on the blog: Do Your Mattresses Have Weight Limits?

Learn More on the Blog

More FAQs

Why Are Organic Mattresses More Expensive? And Are They Worth the Cost?

Mattress Protector Pad vs. Mattress Topper: What Do You Need?

How Often Should I Wash My Sheets?

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